Shipping

 

SHIPPING SUMMARY
Subject to change without notice
**Please note that USPS is currently experiencing delayed delivery and pick up times. Your order may temporarily require more time to be delivered. You may find more information at the USPS link here.


    Riviera will process your order within 1 week of when it was placed. We operate Monday - Friday and ship Monday - Friday depending on your order size, type and our mobile show room's horse show schedule. All orders placed Friday - Sunday will begin processing the following week. We ship USPS Priority which typically takes up to 3 days AFTER in-house processing times for delivery depending on your location. Canadian orders may take anywhere from 3-21 days to deliver. If you would like your order sooner, please contact us to arrange express shipping. 

    Custom orders, Sweatshirts and Pre-orders have individual processing times, please contact customer support at customersupport@rivieraequisports.com for more information.

    SHIPPING DETAILS

    DOMESTIC SHIPPING

    Shipping methods & pricing
    *Shipping is calculated     automatically based on your order.

    Shipping Method Estimated Delivery Time Shipping Cost
    USPS Priority (our standard method) 1-3 business days $13.95
    USPS First Class (charms only) 1-5 business days $3.97
    USPS Large Box 1-3 business days $18.95
    USPS XL Box 1-3 business days $38.95

    Estimated delivery times are based on business days (Monday-Friday), after processing, and do not include holidays. We do not ship on Saturday or Sunday. 

    • *USPS Priority:
      • All 50 states within the US including PO Boxes. 
      • Signature required on orders $500 or more

    INTERNATIONAL SHIPPING

    Delivery times for international orders vary depending on destination country and the shipping method selected. While we do our best to ship orders promptly, we cannot guarantee specific delivery dates once a package has left our facility.

    If you have a preferred international shipping carrier or service, please contact us prior to placing your order so we can confirm availability and provide a quote if applicable. While we will do our best to accommodate requests, not all carriers or services are available for all destinations.

    We typically ship international orders using carriers that provide tracking information. If an alternative shipping method is requested, please note that tracking, delivery timelines, and reliability may vary. We are not responsible for lost, delayed, or undelivered packages when a non-standard shipping method is selected.

    Once an international shipment has left the United States and is in the possession of the carrier, we are not responsible for delays, customs processing, or delivery issues.

    Import Duties, Taxes, Tariffs & Fees

    International orders may be subject to additional charges upon delivery, including import duties, taxes, tariffs, and carrier brokerage fees. These charges are determined by your country’s customs regulations and the shipping carrier, and are not included in the shipping cost paid at checkout.

    In some cases, these fees can be significant and may exceed $100 USD or more depending on the value of the shipment and destination country.

    All additional fees are the responsibility of the customer and must be paid for the package to be released for delivery. By placing an international order, you acknowledge and accept responsibility for any such charges.

    Refused shipments due to unpaid fees may be subject to return shipping costs and original shipping charges being non-refundable. We often offer “free shipping” codes for international residents, however please note this also does not include the charges mentioned above as they are not charged by us.

    PROCESSING TIMES 


    Standard Orders
    Orders are processed and shipped within 1-5 business days.     We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during holidays and sales and during our mobile show room's horse show dates. We do not ship on Saturdays or Sundays.

    Custom Apparel Orders
    Custom orders are made for order, processing times for apparel can take up to 2 weeks. 

    Custom Tack Orders
    Please see our Custom Order page for more information on the custom order process. Custom tack orders can take anywhere from 4-12 weeks depending on size, and complexity of your order. Smaller orders should take no more than 8 weeks while larger and more complex orders may take longer.

    TRACKING YOUR ORDER

    Once your order is processed and ready for shipment, you will receive an email notification with your tracking number. Please note, the email you receive does not mean your order is with the carrier, it means the order is waiting to be picked up by the carrier. If status on your tracking number does not change for more than 5 days, please email customersupport@rivieraequisports.com 

    Carrier Contact Numbers:

        Riviera Equisports is NOT responsible for:

        • Delays with USPS or UPS
        • International Duties or Customs Charges when applicable
        • LOST PACKAGES ONCE THEY LEAVE THE US
        • If a package is shipped back to us due to an incorrectly entered address or undeliverable address.
        • Lost, damaged, or packages marked as delivered. To file a claim with the carrier, please click the following links: